Channel prepares for spike in fault calls

Resellers on red alert as rising temperatures lead to steep rise in fault calls

Channel firms offering support services will have their work cut out this month as the rising temperatures fuel a spike in fault calls.

Issues known to increase as the mercury rises include clogged air vents, over heating, power fluctuations, lack of air conditioning and server temperature sensors failing, channel services firm Comms-care has claimed.

Service desks could receive 36 per cent more fault calls in August than in the winter months, research by the firm into its customer base suggests.

Ewan Conlon, service delivery manager at Comms-care, commented: “As soon as we hit June fault calls tend to start increasing and peak in August. We are fully prepared for this and have the correct procedures in place to cope with the demand.

“All engineers are located in close proximity to our customers’ sites and with our new Rapid Response service engineers can easily reach site well within SLA.”