Symantec pushes SMEs to up protection levels

Research shows fewer than half of small firms buying business-level software

Just 41 per cent of UK small businesses are buying their security software from a dedicated IT supplier, according to the latest report from Symantec.

The security vendor has urged VARs to recapture control of the SME space in response to the research, claiming that mass retailers’ off-the-shelf solutions may not be fit for purpose.

Symantec’s research also revealed a startling lack of awareness of emerging threats among small businesses. While the 874 respondents across Europe had a firm grasp of viruses, spam and trojans, two thirds had only a hazy understanding of minnowing and whaling.

UK small businesses were among Europe’s most vulnerable, with 25 per cent admitting that a recent security breach resulted in a tangible loss of business, compared with just 17 per cent across Europe.

Karen Ancell, EMEA vice president of marketing for Symantec, said: “It is worrying that a number of small firms are walking into stores and buying a consumer version of the technology.

“None of the chain stores offer business-level solutions with features such as centralised policy management. They may not be getting fit-for-purpose protection.”

Ancell added: “When you look at the rapid growth of new threats and overlay that on the fact that two thirds have not heard of them, it highlights the need for education and there is a role for the channel to play in that.”

Dave Ellis, director of e-security at distributor Computerlinks, said it was common for sole traders to get stuck in the habit of buying home versions of software.

“The reseller channel needs to explain why small businesses should be working with them,” he said.

James McKee, security manager at VAR Qua l, argued that vendors should be doing more to advise small businesses on supplier choice.