MS reassures with model changes

Redmond giant responds to criticism of its Software Assurance scheme

In a direct response to harsh criticism of its Software Assurance (SA) scheme, Microsoft is launching a raft of extra features it has claimed will provide added revenue streams for resellers.

The vendor unveiled its controversial SA licensing model last year, which prompted an outcry from channel partners and end-users that the scheme was poorly thought-out and costly.

Following extensive talks with partners and customers, the software giant said the new features will be available from September at no additional cost.

Extras include free copies of Office software for home workers, employee discounts on other Microsoft software and free extended product support.

Subscribers also will have free web and telephone support (during business hours) for server software, and training vouchers for use at authorised centres. Customers with more than 1,500 licensed desktops will have access to Windows source code.

Sue Hogg, UK licensing manager at Microsoft, said: "We have been listening to customers and partners and feel the improvements reflect that. This is a huge opportunity for partners.

"It gives them a better selling proposition and value-add opportunities. We announced it early to let partners get up to speed with all the features in time for the September launch."

Resellers welcomed the move. Dave Simpson, marketing director at VAR Softcat, said: "Microsoft has been listening to customers and partners and actually done something positive about it."

Lee Schofield, Microsoft alliance manager at VAR Trustmarque Solutions, said: "These additions will make SA a lot more attractive. More customers will be more inclined to sign up than before."