Hexaware buys CyberSolve amid scrutiny and evolution

This deal comes as Hexaware delivers steady growth but battles controversies

IT solutions and services provider Hexaware Technologies has acquired CyberSolve to help businesses modernise identity foundations, automate controls with AI, and run secure operations across technology estates.

CyberSolve brings more than 230 employees, over 20 identity and access management (IAM) tech alliances, and beyond 650 implementations across sectors such as retail, healthcare, pharma, automotive, financial services, logistics, government, and technology.

These capabilities will be integrated with Hexaware’s consulting and engineering operations, as well as its cybersecurity and resilience services, spanning GRC, cloud security, and DevSecOps.

“Cybersecurity has moved from an IT concern to a business imperative, and chief information officers tell us that getting identity right is at the top of the agenda,” said Siddharth Dhar, president and global head of digital IT operations and AI at Hexaware.

“By bringing CyberSolve into Hexaware, we combine their craftsmanship in identity programmes with our platform-led delivery and global operations.

“Clients will see faster value, stronger controls, and a clearer path to secure digital growth.”

Mohit Vaish, CEO of CyberSolve, added: “Our mission has always been to inspire trust in every digital interaction.

“Joining Hexaware allows us to scale that mission - expanding our reach, applying AI more deeply, and creating measurable security outcomes for enterprises worldwide.”

This deal follows a transformative year for Hexaware.

In Q3, the firm saw revenue increase 5.5 per cent year-on-year to $394.8m (£300.87m).

The new acquisition also marks the company’s second buyout this year, as it purchased US-based SMC Squared in July.

The Indian organisation consolidated its presence in the UK this March, with the inauguration of its London headquarters.

It has also reshaped its leadership team throughout 2025.

Last month, it hired Eravi Gopan as president and global head of high tech, products, and platforms.

In August, it named Shantanu Baruah president and global head of healthcare, life sciences, and insurance (H&I).

Evolution amid criticism

The company’s expansion comes despite criticism from both inside and outside the organisation.

In late September, boutique IT service provider Natsoft Corporation and its affiliate, Updraft LLC, filed a complaint against Hexaware alleging “patent infringement, breach of contract, unjust enrichment (as an alternative to breach of contract), and intentional interference with prospective economic advantage.”

“Plaintiffs have been injured and will continue to be injured in an amount of about $500m or otherwise to be proven at trial,” the complaint states.

Hexaware denied all allegations in a statement issued two weeks ago.

“Our platforms are the result of original engineering, and we’ll stay focused on delivering value,” said Srikrishna Ramakarthikeyan, CEO of the company.

“We’re confident in a positive outcome as the facts are reviewed.”

But criticism has also surfaced internally.

In June, former graduate trainees took to Reddit to voice frustrations about their alleged experience with the provider.

“I was selected by Hexaware Technologies in 2024 with high hopes and genuine excitement for the PGET role at 6 LPA,” wrote one user.

“What followed, however, turned out to be a long and frustrating journey filled with false promises, poor communication, and a complete disregard for fresh graduates.

“After the selection, we were asked to undergo training, which I completed successfully.

“During this period, we were made to sign the Letter of Intent (LOI) three times, each time with changed terms and vague explanations. Still, we remained patient, trusting the process.

“Later, we were told that our joining would happen ‘next month.’ That month never came.

“And finally - after months of silence and waiting - we were offered a 4 LPA role in testing, a position that was never discussed during the hiring process. The message was clear and cold: ‘Either accept it or keep waiting indefinitely.’”

Under the original post, others shared similar stories, highlighting what they described as “malpractices” and “lack of communication” from Hexaware.