Acronis offers dedicated tech support to partners

Storage vendor launches round-the-clock service

Disaster recovery vendor Acronis has stepped up the technical support offered to partners through the rollout of its new dedicated reseller advice service.

The vendor's Channel Partner Support Programme has been introduced to provide the firm's Certified Partners with access to web- and phone-based technical support 24 hours a day.

It will also provide the firm's Software Partners with email and phone support during business hours, five days a week.

Prior to the launch of the new service, Acronis partners had to share support services with end users.

David Blackman, general manager for northern Europe at Acronis, said its decision to launch a partner-only service had been warmly welcomed.

He said: "We are a channel company and everything we do is aimed at supporting our partners the best we can.

"We have talked to partners about the launch and it has been received extremely positively because of the focus this places on their needs."

Joe Fagan, product marketing manager at Acronis distributor CMS Peripherals, added: "It [the programme] forms part of a very compelling packaging that Acronis has developed for its partners and it will be a useful resource moving forwards."