Kyocera Mita creates service network

Engineer team to service and support UK market

Kyocera Mita has launched a service network to serve and support its customers nationwide.

The scheme, to be known as the Kyocera Service Network, will field engineers from various locations to help with Kyocera print and copy hardware sold by its channel partners around the UK.

Steve Trutch, service manager at Kyocera, said the service network is intended to help channel partners bidding on national or large accounts as well as managed document services contracts.

"It will enable them to supplement their own service capabilities to offer truly national coverage and to meet the tight SLAs," Trutch said.

The team can also provide short-term backup to resellers' service teams to cover their staff's holidays and sickness where necessary, he promised.