Civica heads for Cornwall

VAR wins five-figure deal to help Cornish council speed up revenue and benefits processing

Civica has secured a five-figure deal with Cornwall Council to streamline its revenues and benefits system across the county.

The £170,000 deal is scheduled for completion in December.

Using Civica's software, the result will be a faster system of revenues and benefits processing in the county.

Cornwall Council collects £250m in council tax, £146m in business rates and pays out more than £212m in benefits annually.

It will see the income and assessment teams in Cornwall's Shared Services speed up revenues and benefits processing with a single platform for scanning and administration of the 3,000 documents and communications they receive daily.

Claire Johnston, project manager of shared services at Cornwall Council, said: “To cut processing times for our customers, we need a single scanning and administration platform. Civica fitted the bill, with faster business processes and better integration into our revenues and benefits system. We are particularly pleased that our service teams will be able to do their own development work on the software modules to further customise our services to customers.”

Bill Loughrey, managing director of local government at Civica, added: “Our EDM & Workflow system will help Cornwall’s Shared Services to continue to bring down revenues and benefits processing costs while offering a better, faster service at local offices that are spread out across a very large geographical area.

"In addition, the platform is scalable across all of Cornwall’s operations so the authority could streamline business processes in other departments in the future as local needs dictate."