Avnet launches around-the-clock helpdesk

Distribution giant claims service will help resellers save money by outsourcing some of their support offerings, or upscaling their existing offering

Avnet Technology Solutions has unveiled a 24-hour helpdesk management service for its UK business partners, allowing them to expand existing support offerings for their customers.

As a result, resellers are able to offer around-the-clock support, seven days a week and 365 days a year.

The service has come about following recent collaboration with a managed services business partner that has saved money by outsourcing its out-of-hours customer service to Avnet.

Anthony Rowan, services director at Avnet Technology Solutions, said: “As IT budgets everywhere are squeezed to the limit, organisations are looking for smarter ways to run their helpdesk operations. By outsourcing all or part of their helpdesk to Avnet, business partners can trust us to deliver a highly knowledgeable, personalised service to their customers without having to invest in new software or additional headcount themselves.

“What is more, this new service offers partners an advantage in today’s competitive market, helping them improve the service they offer to existing customers while finding new opportunities to demonstrably grow their business.”