TSD cares for Eurodata

Distributor-reseller combo closes biggest HP Proactive Care contract since service launched in March

HP distributor TSD claims it has helped close the UK channel's biggest HP Proactive Care contract to date.

Geared for converged, virtualised and cloud-based environments, HP Proactive Care Services feature remote and onsite support, proactive scans and reports and regular consultations with HP technology experts.

TSD said it had worked with VAR Eurodata Systems, which is part of the Trinity Group, to sell the biggest HP Proactive Care contract since the service was launched in March. The distributor provided a free customer site audit to help close the deal and said it is in the process of taking out a contract for its own systems.

TSD sales manager Rachel Paeglis said Proactive Care bridges the gap between HP's reactive and Mission Critical offering and can reduce downtime by 99 hours a year.

"As soon as we heard about the service we knew it would be a popular solution for its cost-effective approach to proactive support," she said. "If we can help our reseller partners to close sales by offering value-added services such as our free Customer Site Audits, then we will."

TSD managing director Chris Brooks added: "A major plus point is that the service is easier to quote than HP's Mission Critical range and the TSD team will help our reseller partners to sell the service with as many of our value-add services as necessary."