Acer broadens Promise to corporate customers

Vendor extends UK refund and support programme to cover more machines

Acer has extended its Promise support and refund programme to cover all professional notebooks and a greater range of desktops and tablets.

The Acer Promise scheme was introduced a year ago and is composed of four pledges to corporate customers, the first of which is to fix PC faults that occur within a year of sale free of charge and refund half of the price.

The second guarantees to replace machines that break down within 31 days the next business day, while the third offers customers cashback when trading in an old PC for a new Acer model. The final strand concerns providing the latest money-saving offers.

The Promise programme has now been extended to cover Acer's entire commercial laptop range, as well as its Veriton corporate desktop models and Windows-based Iconia tablets. The vendor's consumer products "continue to be covered by existing warranty programmes".

The scheme's launch in January 2013 was designed to help the Taiwanese manufacturer show it was a safe pair of hands for SMB, enterprise and public sector customers.

"Acer's goal is to continue to innovate and build the most reliable products to support SMBs through to the largest enterprise users," said Marco Andresen, country manager of Acer UK.