Should MSPs make improving workforce productivity, rather than hitting SLAs, their raison d'être?

Doug Woodburn
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Managed 24-7's John Pepper
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Managed 24-7's John Pepper

Managed 24-7 says it is moving away from service-level agreements and focusing on helping UK firms close the productivity gap on Germany and other countries

The raison d'être of managed service providers (MSP) has been questioned by one MSP after research it commissioned found that the UK is losing £35bn a year in workforce productivity due to poor IT....

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