Who topped CRN's 2017 Vendor Report?
We reveal the top five vendors in the UK channel, based on scores from 200 reseller respondents
We can finally reveal some top-line findings of our 2017 Vendor Report, with Mimecast and Brocade emerging victorious out of the 38 IT manufacturers featured.
Through the Autumn of 2016 and Spring of 2017, CRN conducted a major channel-wide study of vendors' service performance.
Some 200 reseller executives rated each vendor they had worked with in the previous 12 months on four services categories, namely product quality, after-sales & technical support, channel management and lead generation.
The report looks at vendors through the prism of two distinct markets, namely communications and infrastructure, and security. Of the 38 vendors featured, 13 were ranked for their performance in the security, 13 more for their performance as communications and infrastructure vendors, and 12 were ranked in both areas.
Here we run down the top five vendors by their percentage scores. Averages were taken where vendors appeared across both categories.
5) Oracle - 73 per cent
Two other vendors also scored 73 per cent, but we opted to award Oracle fifth place courtesy of it ranking third in security with a score of 77 per cent.
The enterprise software giant's lofty position in the report may surprise some given its chequered history in the channel, but Oracle earned plaudits from respondents for its channel management and lead generation.
Account management and business development support had improved a great deal since our 2014 Vendor Report. With mid-market clients in its sights, today's Oracle is giving the channel a bit more care and attention, the research concluded.
Ranking continues on next page...
More on Vendor
SentinelOne EMEA boss - 'We have trebled our team in the UK in last five months'
Roland Stritt opens up about poaching partners from Broadcom, triple-digit net new business growth during lockdown and rumours of an IPO on the horizon
Microsoft 365 Lighthouse to 'make it easier' for MSPs to deliver to SMBs
Tech giant to introduce single platform to simplify 365 management and monitoring for partners
'What's good for the planet is good for Microsoft' - tech titan to be water positive by 2030
Tech giant amps up sustainability goals with commitment to replenish more water than it consumes within next decade
'We won't return to how things were' - Apple CEO on where remote working has worked and where it hasn't
Cook says that between 10 per cent and 15 per cent of Apple employees are working in the office at the moment
Why you should be concerned when a vendor says it'll do £1m sales in its first year
Chris Walsh, managing director of channel lifecycle services firm ABCD Services, warns of the dangers of startup vendors with unrealistic expectations of revenue and lacklustre channel strategies
More news
Capgemini flogs contact centre business to private equity firm
The French systems integrator giant has sold off the contact-centre-as-a-service (CCaaS) specialist
'We beat the main global players' - Microsoft ERP partner on winning £7.6m MoD deal
Tisski boss talks to CRN on how it won its biggest contract to date against global players
AV distie Sahara acquired by Nasdaq-listed firm for £74m
Acquisition by Boxlight will see Sahara accelerate the development of its own product range
Ultima CEO: We kept a relentless focus on driving good customer satisfaction
In the second of our sponsored 'Meet the Channel Awards Shortlisters' series, CRN catches up with Ultima boss Scott Dodds (pictured) to discuss the how the VAR is preparing for its 30th birthday, how the firm kept its customers' businesses running smoothly...
Most read
