Salesforce CEO slams competitors for 'abandoning' CRM market

Marc Benioff says Salesforce competitors have done a 'horrible job'

Salesforce CEO Marc Benioff has slammed the vendor's CRM competitors for doing "a horrible job" after announcing a record Q2.

The cloud software vendor saw its revenue for the three months ending 31 July jump 26 per cent year on year to $2.56bn - making it the first enterprise software company to hit a run rate of $10bn, according to Benioff.

On an earnings call, a transcript of which can be found on Seeking Alpha, Benioff laid into Saleforce's competitors for "abandoning" the CRM market.

"When you're in enterprise software you have to realise, its hard work [and] not everything is going to be perfect all the time - there is going to be problems," he said. "That's why being so committed to the customer is more important than ever.

"I have to say our competitors have really done a horrible job in last few years. I just would say that a lot of them have abandoned the CRM market.

"If you talk to the major CRM analysts, and we do that, we just had one of them at our management conference, they are shocked. We're shocked at how these companies have really walked out of the CRM market. Companies that had huge multibillion dollar positions in the CRM have conceded that market to us."

Benioff said the actions of others in the market has created an "exciting" opportunity for Salesforce and its partners.