Managed IT at tipping point, CRN MSP Trends Report finds

Douglas Woodburn
clock
Managed IT at tipping point, CRN MSP Trends Report finds

Some categories of end user expect their internal IT teams to be managing a minority of their IT estate within five years, according to CRN research

The appetite for managed and outsourced services has grown to the extent that larger organisations believe their internal team will on average soon be managing less than half of their IT estates.

That's according to CRN's inaugural MSP Trends Report, an abbreviated version of which can be viewed here). The full report is available only to CRN Essential subscribers.

The study asked 258 UK IT decision makers at small, medium-sized and large firms to estimate what percentage of their IT estate is currently managed by a third-party IT provider, or providers. They were then asked them to predict what that figure will be in five years' time.

On average, respondents expected the figure to rise from 36 to 48 per cent, with large enterprise with 1,001 to 10,000 heads on average anticipating that in five years the percentage will break through the 50 per cent mark (see graph).

Average outsourced IT services by customer size

The move to cloud, along with skills shortages and the increasing complexity of IT, were among the drivers cited.

Respondents were also invited to give detailed feedback on their attitude towards outsourcing IT versus keeping it in-house. Despite the headline figures, many indicated they are bringing functions back in-house, mirroring the current malaise towards large-scale outsourcing that saw Carillion go under and Capita slump to a £513m annual loss. 

"We were outsourced and the service was so awful that we have been unsourced and it has improved drastically," said one respondent at a healthcare organisation with 251 to 1,000 staff, who predicted their outsourced services proportion would fall from 33 to 27 per cent over the next five years.

Managed services providers we spoke to for the report, however, argued that they are a direct beneficiary of the current woes of the larger outsourcers.

John Pepper, managing director of Milton Keynes-based MSP Managed 24/7 (pictured), said clients are now more likely to plump for a halfway house of a "hybrid services model".

john-pepper-pic

"We are seeing a move to customers wanting more modular services experts," he said. "Rather than taking everything outsourced, businesses are choosing particular services companies to do particular things, be that security, be it in tools, so wrapping around automation around existing teams."

To read an abbreviated version of the report, click here.

More on Management

Exclusive: Three top execs including Mark Banfield suddenly depart LogicMonitor

Exclusive: Three top execs including Mark Banfield suddenly depart LogicMonitor

CRO Mark Banfield, EMEA VP Daniela Streng and CFO Ziad Fanous are all departing the vendor

Josh Budd
clock 28 July 2021 • 1 min read
Diversity and inclusion is no longer a 'nice to have' strategy - it is fundamental to future success

Diversity and inclusion is no longer a 'nice to have' strategy - it is fundamental to future success

Jane Ashworth, SMB and channel Director, Lenovo
clock 09 March 2021 • 4 min read
Industry Voice: Why the Digital Workspace revolution is here to stay

Industry Voice: Why the Digital Workspace revolution is here to stay

Watch this video to learn how VMware’s Digital Workspace platform is putting employees first and modernising EUC environments.

VMware
clock 26 January 2021 • 4 min read

Highlights

Unified comms MSP AVC One bolsters offering with ITS Limited acquisition

Unified comms MSP AVC One bolsters offering with ITS Limited acquisition

AVC One claims it has tripled in size over the past three years

clock 02 December 2021 • 1 min read
Exertis boss on 'exceptionally challenging' supply issues this year, UK SAP roll out and health of devices market going into 2022

Exertis boss on 'exceptionally challenging' supply issues this year, UK SAP roll out and health of devices market going into 2022

Brexit, a 10-fold increase in the price of shipping containers and labour shortages have thrown up a plethora of challenges for distribution, Tim Griffin tells CRN

Josh Budd
clock 02 December 2021 • 4 min read
Former QUANTIQ boss starts new investment and advisory group to help 'scale up' tech firms

Former QUANTIQ boss starts new investment and advisory group to help 'scale up' tech firms

Woolf Partners will 'advise and invest in technology firms looking to scale up or turn around performance in order to build greater equity value'

clock 02 December 2021 • 2 min read