ConnectWise introduces new service to accelerate recovery for MSPs after cyber attack

The new service provides MSPs with immediate access to cyber experts for faster remediation of security incidents

Connectwise is providing a new service to help MSPs and their clients "quickly" respond to attacks and recover from security incidents.

The management software company says its Incident Response Service will provide direct, around-the-clock access to a team of expert cybersecurity analysts to provide immediate assistance to assess, contain and remediate threats to minimise impact and business disruption.

"With this service, MSPs can confidently turn to ConnectWise to gain swift understanding and control of the situation to eradicate threats and prevent costly downtime," Raffael Marty, general manager of cybersecurity at ConnectWise, said.

According to the 2022 ConnectWise MSP Threat Report, there was a 10-15 per cent increase in ransomware incidents by quarter in 2021, with 56 per cent of all incidents occurring in the second half of the year.

In January, it was announced the UK government is proposing new laws to ramp up cybersecurity standards for MSPs, including fines of up to £17m for those which fail to put in place effective cybersecurity measures.

As part of its £2.6bn National Cyber Strategy 2022, the government says new laws are needed "to drive up security standards in outsourced IT services used by almost all UK businesses".

The ConnectWise Incident Response Service aids in the recovery process with forensic examination of system data, user activity and artefacts of digital evidence to determine the extent of compromise and identify which threat actor might be involved.

Marty added: "With a talent shortage, more sophisticated threat actors and more technologies to protect cybersecurity incidents can quickly overwhelm an MSP and their end client and jeopardise protection of their client's critical assets.

"Every second counts in a cyberattack, so having a team of security experts at a moment's notice is a game-changing force multiplier for an MSP's successful delivery of cybersecurity services."

The ConnectWise Incident Response Service is available today to both ConnectWise partners and non-partners.