Today, the CRN team is gearing up for the biggest event in the channel calendar - The Channel Awards!
One of the distinguished finalists at this year's awards is solution provider Transputec, which is a contender for four awards.
Here we talk to its director of services Stuart Salt (pictured) and chief operating officer Mark Nightingale.
What would winning a CRN Channel Award mean to you?
Transputec strongly believes in exceptional customer experience by offering the best possible products and services to our customers.
So winning a CRN award would recognise our contributions and customer focus in establishing Transputec as leaders in the infrastructure and managed services space.
Additionally, winning would mean our staff are recognised for their continued hard work and commitment over the last year, and all their efforts and sheer determination to achieve and deliver great client relationships and services.
The award would be testament that Transputec continues to be an innovative and customer focused organisation which has continued to evolve over our 30 year history.
What have been your highlights of 2022 so far?
We have had tremendous organic growth and despite the challenges that Covid -19 have presented we have increased our talent pool and client base across all our sectors.
We have undertaken some exciting new initiatives such as making our business greener by reviewing our business activities, we have branched into the European market by offering seamless cross border deliveries but more importantly the return to face to face meetings with our clients and vendors, who have been instrumental to our growth has been a key highlight.
What's the most interesting industry trend you've noticed this year?
Transputec has been transforming the historic approach of contract management and service performance via SLA's and KPI's to new experience level agreements (XLA's) with our customers.
Additionally, the evolution of our customer satisfaction team into an experience management office (XMO) putting the client and colleague experience at the front and centre of our business has been a very interesting journey.
Another rewarding trend is the care for our planet. Transputec has become very passionate about making sure we play every role we can to minimise the impact of our activities on our community so that we can protect our planet.
How was your partner strategy evolved in 2022?
Transputec has expanded its reach to partners throughout Europe with both vendors and distributors.
We have implemented a training plan throughout the business which enabled us to improve our vendor status and accreditations.
What are you most looking forward to about 2023?
We are really looking forward to the following in 2023:
- Continued growth in our European operation
- Continued success sustainability programme - reaching carbon reduction goals
- Continued growth in our intern and apprenticeship schemes
- Maturing our XLA programme