6) Advent of the 4-day week
The 4-day working week became a reality for many businesses in 2022 as the UK embarked on the world's biggest ever trial of the concept in June.
Reseller Highgate IT Solutions was among the firms in our industry to take the plunge with a six-month pilot launched in April. The dream for firms involved is to achieve a ‘100-80-100' ratio, whereby staff are paid 100 per cent for working 80 per cent of the time, while maintaining 100 per cent productivity.
Why was it controversial?
Despite its mooted benefits, the 4DW proved a polarising topic for the channel, with many insisting that a shorter working week for vendors, distributors and resellers doesn't match up with customer needs.
"People I have mentioned it to aren't considering this as an option yet," recruitment boss Marc Sumner told CRN in June.
"They are worried that the customer experience would be negatively impacted. Customer requirements/demand doesn't necessarily fit neatly into a four-day window and most businesses aren't in a situation where they can afford to leave a customer waiting until the right person is back working to resolve any of their issues."
Highgate permanently adopted the model in November, however. Sales director Bob Sahota said results of its six-month trial "exceeded anything we could ever have imagined".
"Commercially, we saw performance and productivity increase, including several individual and team personal bests being registered throughout the trial. We also experienced zero negative cases from our clients. However, it was the impact on employee wellbeing that stole the show," he said.