ConnectWise 'first software vendor in MSP space to integrate OpenAI'
The vendor has joined the ChatGPT hype with its latest move
ConnectWise has announced an integration with OpenAI's ChatGPT with the vendor's remote monitoring and management (RMM) tools, ConnectWise Automate and ConnectWise RMM.
It claims to be the first software vendor in the MSP space to release an integration with OpenAI into its existing solutions roster to enable its partners to solve complex problems for their end customers.
The AI technology will enable MSPs to automate customer ticketing and issue-tracking processes, leading to faster response times and improved customer service and engagement, ConnectWise says.
"The explosive growth of artificial intelligence tools like OpenAI's ChatGPT present huge potential in the technology sector, particularly in use cases for MSPs," said ConnectWise chief technology officer, Raghu Bongula.
"ConnectWise has long been a pioneer in building innovative solutions for MSPs, and we've been prototyping with AI for some time; our engineers love challenging tasks and finding new ways to solve problems for our partners.
"We had plans to bring AI to our RMM and the ConnectWise Asio platform later this year, but with OpenAI, this accelerated our launch plans. We're excited to add this as a core capability within Asio."
Moreover, this is the first integration into the Asio platform for ConnectWise Automate.
The AI-driven analytics and insights will also provide MSPs with a better understanding of their customer's needs and preferences, allowing them to tailor their service offerings to meet their client demands, compete more effectively in the market, and expand their customer base.
"Leveraging OpenAI's advanced language processing capabilities within our Asio platform and ConnectWise's remote monitoring and management tools, partners can quickly and easily write complex scripts, saving them time and resources," added Ameer Karim, GM and executive VP of Unified Monitoring and Management at ConnectWise.
"We are thrilled to announce this integration with OpenAI's ChatGPT, a true game-changer for the IT industry. We look forward to rolling this out to our partners starting this month and extending these AI capabilities to solve other use cases across additional ConnectWise solutions."