GoTo launches remote monitoring solution it claims will help businesses do more with fewer staff
The vendor cited this year’s recent flurry of vendor cuts as showing the need for remote management services is growing
GoTo has added new remote monitoring and management (RMM) features to their GoTo Resolve service which they claim lays the foundation for a full ITSM functionality.
GoTo's latest portfolio release comes as 2023 has been beset by multiple mass tech layoffs.
Lenovo, Zoom, Dell are among a large number of vendors who have made significant cuts to their headcount this year, with several citing current "economic headwinds" as being behind the restructuring.
The Google and Microsoft partner claims that the launch of these new features will be "empowering IT leaders to do more with less."
GoTo Resolve now offers a free RMM solution including customisable device monitoring, an intuitive system diagnostics dashboard, background terminal and file manager access, and unlimited remote access and automation for up to five priority devices.
It also features proactive device monitoring, endpoint protection software management, as well as automated patch management.
A unified ITSM
GoTo says it's investing in key areas of expansion across the IT service management industry.
These include native mobile device management (MDM) capabilities following the company's acquisition of Miradore, hardware and software asset management, native integrations with industry leading service providers, and modern incident, change and problem management.
Paddy Srinivasan, CEO of GoTo, explained, "We've made tremendous strides with GoTo Resolve since its launch just last year, introducing more than 60 new features and updates, developing a new offering specifically for MSP customers, and more than tripling our total managed devices and growing our weekly active users by more than 200% in the last six months alone.
"This continual evolution is all part of GoTo's strategy to provide businesses with a full IT service management solution later this year."