Five9 partners with Espria to provide cloud-based contact centre solutions

MSP Espria's CEO says it is 'crucial' for partners and customers for contact centres to unify

Cloud contact centre solutions vendor Five9 has announced it is partnering with MSP Espria to help deliver customer journeys across digital and voice channels.

The Xerox and BT partner claims the addition of Five9's technology to its portfolio is an enhancement to its existing offering considering the rise in demand for contact centres.

"Today, it is crucial for contact centres to unify and analyse customer interactions across channels, self-service, and live channels and to break the data silos to transform data into a winning customer experience strategy," said Alex Tupman, CEO of Espria.

"This partnership enables us to do just that, and to realise our customer-focussed strategy."

Tupman argued that Five9's contact centres solutions would enable them to resell and integrate tools for managing customer experiences while overcoming the inherent complexities involved in integrating multiple touchpoints across both self-service and assisted channels.

Five9 came under great media attention when it turned down Zoom's $14.7bn offer quoting it was a "wiser option to turn it down and remain agnostic from the UC space."

This is not the first partnership Five9 has announced this year.

Earlier in March, Five9 revealed it was partnering with Qualtrics with similar aims of improving contact centre experiences.

Thomas John, VP Partners EMEA at Five9 also commented on the partnership: "Five9 is committed to delivering the best-in-class partner experience to align, amplify, and accelerate success with our Five9 global partner ecosystem.

"Our partners are an extension of our global go-to-market strategies and extension of our culture.

"Espria brings market reach and technological skills to drive sales and extend our joint market footprint."