FourNet poaches Capita innovation leader for consulting director post

Alan Linter has found the net delivering CX transformation at Manchester-based firm

Former Capita director of innovation, Alan Linter, is joining Avaya partner FourNet as its new group consulting director.

Linter was at Capita for nearly 20 years where he led a team of innovation leads and solutions directors delivering digital transformation outcomes.

FourNet said one of Linter's greatest achievements was breaking "new ground" for Capita in 2020 by delivering the first open AI-based conversational solution, and real-time AI-powered agent assist technology a year later.

Richard Pennington, CEO at FourNet, said: "Linter's expertise and background speaks for itself. He is one of the most highly regarded leaders in the industry.

"He's worked across almost every sector and helped to deliver CX transformation for some of the biggest brands around.

"We are delighted to welcome Linter to the FourNet family, where he will help us design, develop, and deliver CX transformation for our customers through our newly created, genuinely unique CX function which is already delivering rapid results for our customers."

Linter has already helped design and launch a new shared housing sector service for FourNet, unveiled last month, which will cut the cost for housing organisations to buy, install, use and manage sector-specific AI-powered tools.

Linter commented on his appointment: "I'm incredibly excited about the future with FourNet. We are a small, dynamic, rapidly growing business with an outstanding reputation among partners and customers as an agile, entrepreneurial, data-driven and outcome focused business which gets speedy results.

"We are CX-led and not technology-led, which for me is crucial, and we are taking on the biggest and best providers and beating them on cost and delivery."

Over the past two decades, Linter has worked across financial services, water, energy, insurance, retail, telco, broadband, public sector and the charity sector.

FourNet's new CX specialist consultancy function is comprised entirely of contact centre customer experience experts - from data scientists and business analysts to service designers and technologists - who have worked across the private and public sector.

Linter adds: "I've worked with all of the best big technology vendors, and I also know about the new technology being developed, and the startups that FourNet is, or may, work with in future."

Based in Manchester, with offices in London and Derby, FourNet has 150 employees and revenues in 2022 of £37m.

In April 2023, as part of its buy-and-build strategy, FourNet acquired Nowcomm - a Cisco partner - claiming the duo are "both at the top of our game".