CRN ON to be held under the banner of total experience

CRN and Agilitas to welcome channel partners on 1 November in London

In the midst of unprecedented change and a rapidly evolving landscape, the IT channel stands at a critical juncture.

Over the past year, the industry has witnessed a wave of transformations, driven by a tumultuous macroeconomic climate and a surge in mergers and acquisitions.

Simultaneously, it grapples with the daunting challenges of layoffs, talent shortages, inflation, and sluggish sales growth. While the allure of rapid AI development beckons, it necessitates comprehensive strategies for successful integration.

In this ever-evolving context, the third edition of CRN ON, produced in partnership with Agilitas under the banner of adopting a total experience approach, is intended to provide a platform to discuss these issues and craft solutions in collaboration with industry leaders.

The imperative of sustainability

Beyond economic and technological upheaval, the IT channel is also confronted with the undeniable consequences of climate change.

Environmental, social, and governance (ESG) considerations are rising to the forefront, not only for IT businesses but also for their client base.

The creation of a sustainable total experience, one that caters to the needs of employees, users, and customers, is no longer an option; it's a mandate. It will ultimately define who thrives and who falters in the competitive marketplace.

The latest edition of CRN ON is set to take place on 1 November at One Moorgate Place in London. It promises a day packed with insights and discussions to address these pressing challenges.

Some highlights from the event will include panels and keynote sessions on sustainability, AI, data and analytics, to create a total experience, encompassing customers and employees.

The day will include a morning keynote, exploring the practical implications of AI in enhancing the total experience. Experts will discuss the benefits, challenges, and ethical considerations surrounding AI integration.

A networking break will allow participants to pause, network, and absorb the morning's insights over tea, coffee, and pastries.

The event continues with a compelling panel discussion on leveraging data and analytics tools for strategic decisions. Experts will delve into best practices, challenges, and the pivotal role of data-driven decision-making.

A presentation will shed light on employee engagement and positive culture's impact on the total experience. Attendees will gain insights into how a satisfied workforce can lead to exceptional customer experiences and improved business outcomes.

Next, a panel will focus on prioritising ESG strategies for enhancing customer experience. Panelists will share insights, best practices, and real-world examples, providing attendees with actionable strategies.

The day will wrap up with a Q&A session and closing remarks, allowing attendees to engage with speakers and reflect on the day's discussions, followed by a networking lunch.

CRN ON offers a transformative experience for IT professionals in an era defined by change and uncertainty. Register today and be part of the conversation that will shape the future of the IT channel.