Kaseya brings TruPeer programme to European MSPs

Kaseya is extending its TruPeer programme, which provides training and mentoring, to MSPs in Europe

Kaseya is extending its TruPeer programme to European MSPs.

The programme is designed to help MSPs develop and grow and combines the value of a traditional industry peer group experience with training, mentoring and peer accountability, according to the cyber-security vendor.

It's based on the TruMethods framework - a metrics-driven approach to building a top-performing MSP business.

It helps participating MSPs increase their monthly recurring revenue, boost client satisfaction and add new customers at a predictable rate.

The TruPeer community in the US has been run by Kaseya since 2021 and has grown to 400 members.

Kaseya is now responding to strong demand from Kaseya's partners by opening up the programme to the EMEA region.

TruPeer will be available immediately in the UK, Ireland, Benelux and the Nordics. Germany will be added at a later date.

Members will have access to quarterly in-person and virtual peer meetings with like-minded MSPs, bi-weekly accountability calls as well as group webinars, coaching and focused training materials.

The programme covers strategic topics including sales, packaging and pricing, profitability, scalability and company value.

TruPeer members will enjoy net profits that Kaseya said are among the top 10 per cent in the industry.

They also reported to have an average seat price that is 20-30 per cent higher than the industry average.

Former TruPeer member at MSP Vermont Systems, Oliver Mackley, has joined Kaseya to run the TruPeer EMEA programme, overseen by TruMethods president Gary Pica and Dan Tomaszewski, executive VP of the channel at Kaseya.

Mackley said: "When I joined the programme as an MSP, it changed my life.

"We were able to service our clients more strategically.

"Within 18 months, we had halved the number of support tickets.

"At the end of the first year, our net profit had grown to 17 per cent (after a fair market salary for both owners) and for the following three years it was well over 20 per cent.

"I want to share this amazing experience with other MSPs."