Auxilion reaps benefits of managed services investment with £6.5m deal volume

Irish firm has invested £1.3m in its new service management capabilities as it continues hunt for M&A

Dublin-based MSP Auxilion has secured £6.8m in new deals after launching its enhanced service management platform.

The deal pipeline was made up of four new contracts, including several HPE Greenlake cloud solutions and the provision of service management support over the next three years, the MSP said.

Auxilion has invested £1.3m in its new service management capabilities as part of a broader managed services continuous improvement programme (MSCIP).

The offering, soft launched in July 2023, significantly enhances the company's service delivery and support capabilities for its clients.

It allows companies to orchestrate and collate company data which is often captured in disparate locations or stored on legacy systems and spread across various channels or formats, the MSP said.

The ecosystem is underpinned by technologies including ServiceNow TPSM (Technology Provider Service Management), ScienceLogic and N-Able.

"The nature of IT is fundamentally changing across modern organisations, and IT itself needs to profoundly change how it supports business functions and, indeed, where its perceived value lies," said Donal Sullivan, CTO at Auxillion.

"As opposed to IT leading with IT projects, we see the need to empower business leaders by giving them the platforms and tools to drive their own projects, with technologies supporting them."

Auxilion CEO Philip Maguire added: "The IT managed services sector is primed to experience a disruptive change on the same magnitude as the impact of the internet - a total gamechanger.

"This is happening within the context of struggling IT departments which are battling against increased demand for security monitoring, threat protection and outages.

"With the growing prominence, or soon to be dominance, of AI, businesses will need more proactive and innovative service management capabilities.

"Our investment in tooling and training to enhance our capabilities firmly puts us at the forefront of crossing this chasm of IT disruption, supporting customers on their transformation and innovation journeys.

"We've been quietly showcasing our proposition to the market and the appetite is there for an offering that optimises how companies support users, manage data and deliver for customers."

Managed services and UK M&A in focus

The announcement comes as the Irish firm has been quietly growing its managed services proposition and establishing a foothold in the UK over the past year.

In September 2023, it completed phase one of its UK expansion strategy with a £4m investment in its managed services centre of excellence in Sheffield.

The expanded SOC doubles the company's UK capacity and has already created 34 new roles in 2023.

The firm is still on the hunt for a suitable acquisition target in the UK, after it revealed to CRN back in 2022 that it had allocated a £15m war chest for a potential buyout.