LogicMonitor CEO Christina Kosmowski talks AI play and 'moving up market'

Observability vendor is making a play for the enterprise space and ramping up focus on its genAI products

LogicMonitor wants to grow its enterprise market share and continue to beef up its AI offering.

This was the top message from Christina Kosmowski, CEO of LogicMonitor (pictured) when speaking with CRN recently.

She says the vendor continued to build its core business in 2023, hybrid observability, adding more features to move even more into the enterprise market.

"We want to continue to gain our market share and continue to be the only hybrid observability player out there," Kosmowski tells CRN.

"But what we're really excited about is our AI. AI has been a huge part of our product from inception, especially around machine learning techniques."

LogicMonitor acquired its AIOps platform Dexda around "a year and a half ago" which allowed the group to do even greater alert correlation and contextualisation.

"That's been a big game changer for us, and we're continuing to build in that space.

"We launched our AIOps product last year. But as we head into this next year, we're continuing to build on that and to get even greater utilisations with more than two thirds of our customers using that product.

"Another big thing for us is continuing on the enterprise space. A lot of our innovation in continuing to build out the hybrid has been about being able to move into the enterprise space."

Kosmowski adds the observability vendor also wants to up its game on the generative AI front.

"We also want to utilise genAI and be this strategic partner to CIOs.

"So what does that mean? That means that we have all this hybrid data so we're telling our customers where there could be problems in their hybrid infrastructure. But where we want to take it to the next spot is how do they think about utilising hybrid infrastructure?

"What workloads should they be moving to the cloud based on efficiencies and costs etc? So we're able to take that metadata, use genAI and create this stronger recommendation engine on how they should be leveraging the cloud continuum."

Channel priorities

The LogicMonitor CEO states the channel has always been an important part of the vendor's business.

"Over 20 per cent of our revenue comes from the channel and we've had great success with MSPs, and that continues to be a huge part of our strategy," she says.

"But as we're continuing to move up market with our enterprise customers, but also with the value we're driving, the GSIs are becoming a big part of our strategy.

"We've seen some good uptick with some of the big GSIs already, and we're continuing to build out and strengthen those partnerships."

Challenges

Sounding off on the challenges LogicMonitor is currently facing, Kosmowski says: "Our customers are increasingly under more pressure. The CIOs and the IT operations folks have got to do more with less.

"For us we need to be able to come in and to assist them with that so that they can have greater visibility to their performance and that where we can even start to automate some of that, and then help them transform to be more business users is all part of our strategy.

"But that really is about getting that mind share with those customers and helping them through the tough environment that they're facing."