Channel Champions ep. 2: AI chatbots are about to feel way more personal
Stuart talks to Don Monistere, CEO of General Informatics, about the MSP's experimentation with genAI in the HR function
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In the second episode of Channel Champions, host Stuart Sumner, chief content officer at The Channel Company, hits the road to attend XChange in Orlando, one of TCC's premier channel conferences.
In conversation with Don Monistere, CEO of MSP General Informatics, the duo discuss how GI are bringing AI solutions to their customers, alongside testing it internally at the firm.
General Informatics built an AI chatbot to assist within their AI function. To personalise the tool and make it less daunting to work with, the team decided to infuse the chatbot with a personality, giving it its own name and backstory.
To find out how and why the company went down this road, watch the full video.