Changes afoot in aid of the customer and facilitated by cloud mean serious change is needed among suppliers, says Laura Colvine
Over the next five years, IBM believes customers will gain even more control over their interactions with organisations and each other. Relevance will be key to customer retention, and the more ...
To continue reading this article...
Join CRN
- Enjoy full access to channelweb.co.uk - the UK’s top news source for the IT channel
- Gain the latest insights through market analysis and interviews with channel leaders
- Stay on top of key trends with the Insider weekly newsletter curated by CRN’s editor
- Be the first to hear about our industry leading events and awards programmes
Already a CRN member?