
Noel Bruton argues that VARs and MSPs should be employing a cost-benefit analysis to value client user support
Do your clients have a true appreciation of the value of the IT support you provide? If they see the support service as a simple break-fix call-and-response, then perhaps not; because that's only l...
To continue reading this article...
Join CRN
- Enjoy full access to channelweb.co.uk - the UK’s top news source for the IT channel
- Gain the latest insights through market analysis and interviews with channel leaders
- Stay on top of key trends with the Insider weekly newsletter curated by CRN’s editor
- Be the first to hear about our industry leading events and awards programmes
Already a CRN member?