What is your greatest career move to date?
I went to Harvard Business School, did a three-year executive MBA and got a serious brain upgrade.
What is top of your bucket list?
Diving with sharks and reaching base camp at Mount Everest are the next two for 2016/17.
What has changed most since you started working in the channel?
The channel is smaller and much more competitive. Why? Well, while technology has become more complex, the way it is being sold is different. It's rather like a black box. The inputs are simple and clear, the outputs are well defined and measured against SLA. However, the complexity is all in the black box and only the clued-up channel partners are truly capable of understanding it. Furthermore, the customer has got a lot more savvy about technology; the way in which technology consumes IT has changed hugely.
How do you think Brexit is going to affect the channel?
Humans by their nature are tribal. IT breaks down these barriers. In time Brexit will be seen as the political equivalent of the misselling of PPC. It will cause a dip in trade, perhaps for a year, but eventually it will have little effect on the channel.
What is your least favourite task during the working day?
Going home. I love my job.
If you were an animal, what would you be and why?
I would be a dog: ever loyal and unconditionally loving to my customers.
If you won the big one on EuroMillions, what would you do?
Give a lot of it away, invest in a new startup where there is innovation. I'd also get more education - a PhD or something.
What is your worst habit?
Impatience and foot shaking.
How has 2016 been for you?
Some good and some bad. Bad: the forecasts were misaligned and some customers have reacted to Brexit more aggressively than we expected. Good: we invested in changing the culture of the business, which is showing results.
If you didn't work in the IT channel, what would be your dream career?
I would love to work with MIT researchers and mega geeks. I love innovating and using the knowledge that I have to invent and make people's lives better.
What major issues will the channel face in 2017?
Uncertainty created from the stupid politicians that are responsible for the Brexit mess.
It may not have been the face-to-face shindig we're accustomed to, but Colin Murray kept the belly laughs coming at the virtual awards earlier this month. Here we relive the highlights
Birmingham-based firm looking at "smaller resellers" as part of expansion plans for core UK, French and Spanish markets
New CEO John Maynard and incumbent chief exec David Calder reveal the rationale behind new management structure and expanding into Europe
Nottingham-based MSP sees revenues more than double to £28m in the last two years
Mike Norris was interviewed for the Channel Awards 2020 where he won the Industry Achievement Award
One of Arrow's subsidiaries has appeared in a draft document of firms facing scrutiny by the US government
The French telecoms giant has issued a statement rejecting rumours a bid to takeover fellow French player, Atos, was in the works
'There will be a shift in cybersecurity spending rather than a slowdown' - Exclusive Networks UK boss
Distributor’s UK boss opens up to CRN on acquiring companies to build out its services skillset and why he is optimistic for double-digit growth next year