Revenue: £50.1m (-6%)
Net profit: 0.4% Staff: 186
This Lancashire-based Mitel partner's 2019 numbers were hit by customer churn stemming from efforts to switch focus from legacy to growth products, as well as the loss of a large, low-margin client, Liberty Global. It also swallowed a £1.13m loss relating to the investments it holds in quoted stocks, including competitor Maintel. Consequently, net profits for its year to 31 July 2019 fell from £1.9m to £190,000, while revenues dipped six per cent to £50.2m.