95. Littlefish

Revenue: £44.8m

Littlefish continues to cement its position as a leading managed IT services and cybersecurity provider, delivering a multilingual, customer-centric proposition with 24/7 support every day of the year. The firm’s 2023 financial year saw solid growth, with revenues rising 24 per cent to £44.81m and adjusted EBITDA increasing 6% to £7.82m.

The company’s success is driven by a differentiated service model that combines operational excellence with high customer satisfaction—achieving a first contact resolution rate above 80 per cent, a customer satisfaction score exceeding 95 per cent (from over 88,000 individual scores), and a Net Promoter Score averaging 76. Strong retention and new business wins contributed to a robust order book exceeding £4m in annual contract value from recent managed services deals.

Backing this growth, significant investment from Bowmark Capital in September 2022 has enabled Littlefish to expand its senior leadership team, enhance operational capacity, and broaden its service capabilities. These strategic investments are designed to support future contract wins and long-term growth, with margin improvements expected from FY24 onwards.

Staff engagement and development remain a key focus, with Littlefish growing its headcount by 22 per cent to 601 employees in 2023. The company invests heavily in training through its Littlefish Academy and LinkedIn Learning access, reinforcing its reputation for an enthusiastic and skilled workforce.

Financially robust, Littlefish holds shareholder funds of £23.34m and ended the year with £3.23m cash on hand, operating debt-free. The company maintains rigorous risk management practices around credit, liquidity, and operations to ensure sustainable growth.

Looking ahead, Littlefish aims to solidify its leadership in managed IT and cybersecurity services, leveraging a strong pipeline across public and private sectors to continue delivering exceptional service to its growing client base.