• Home
  • Reseller
  • Distributor
  • Vendor
  • Finance and M&A
  • People moves
  • Cloud
  • Technology and trends
  • Women in channel
  • Events
  • A-list
  • Top VARs
  • Printer Supplies
  • Women in Channel
  • CRN Essential
  • Newsletters
  • Sign in
  •  
      • Newsletters
      • Account details
      • Contact support
      • Sign out
     
     
    • Please contact your account administrator for more information on your access.

  • Follow us
    • Twitter
    • LinkedIn
    • Newsletters
    • Facebook
    • YouTube
  • Register
  • CRN Essential
  • Events
    • Upcoming events
      event logo
      CRN DeskFlix: The MSP Lounge

      Join CRN to gain advice on the trends that will shape MSP business during the industry’s COVID recovery and beyond.

      • Date: 11 Mar 2021
      event logo
      COVID 19: Adapting to customers changing security needs with constrained budgets

      In this webinar, our panellists will discuss the challenges of working with constrained client budgets, the impact of SASE on the way we work and how MSSPs can seize the opportunities presented by this brave new hybrid working world.

      • Date: 16 Mar 2021
      event logo
      CRN Sales & Marketing Awards 2021

      The CRN Sales & Marketing Awards recognise and reward the achievements of those individuals and teams that are responsible for making the UK IT channel truly great.

      • Date: 08 Jul 2021
      event logo
      CRN Tech Impact Awards

      A brand new awards from CRN celebrating sustainability, CSR and those channel firms making a positive impact on society.

      • Date: 16 Sep 2021
      • Online Event
      View all events
  • Whitepapers
    • LATEST WHITEPAPERS
      What are the opportunities for the channel with the growth of AI?

      Encryption, privacy, & data protection: a balancing act

      This white paper examines the risk posed by encrypted threats; considers the business, privacy, and security implications of managing that risk; and presents constructive measures for balancing security needs with employee privacy rights. In the end, the best way for IT leadership to ensure the rights of the individual employee is to protect the organization from threats and attacks.

      Download
      How do MSPs really feel the channel will shape up by 2020?

      On borrowed time?

      Cybercrime has become a huge part of our economy and it is a topic that is getting more and more attention in the news media. The cybercriminal stories making headlines involve big companies such as British Airways and Marriott etc. However, smaller companies are just as susceptible to cyber- attacks. Often these attacks are much more damaging to smaller businesses, sometimes forcing them to shut down completely. One report from Verizon claims that 43% of email attacks target SMBs.

      Download
      Find whitepapers
      Search by title or subject area
      View all whitepapers
  • A-list
  • Top VARs
  • Printer Supplies
channelweb
channelweb
  • Home
  • Reseller
  • Distributor
  • Vendor
  • Finance and M&A
  • People moves
  • Cloud
  • Technology and trends
  • Women in channel
 
    • Newsletters
    • Account details
    • Contact support
    • Sign out
 
 
  • Please contact your account administrator for more information on your access.

 

Partnered content

Find out more

This content has been provided by our sponsors and is a paid advertisement.
  • Sponsored

DeskFlix: Kaseya director on how MSPs have overcome COVID-19 challenges

Kaseya's MSP Product Marketing Director Rachael Chipman will speak at CRN's virtual DeskFlix event on 27 May

  • Tweet  
  • Facebook  
  • LinkedIn  
  • Send to  
0 Comments

1. What is the biggest challenge that your partners (VARs, MSPs, etc) have faced during the mass shift to remote working, and how have you helped them combat these?

MSPs are trying to stay in business, retain customers and create high value services, all while trying to reduce costs and improve efficiency.

Kaseya is supporting our MSPs and partners through this time with our IT Complete solution stack. IT Complete delivers a full range of best-of-breed technologies for every IT need and our continued delivery of product innovations, in particular workflow integrations, are helping our customers continue to maximise efficiency and reduce costs.   

2. Is there a project that you've worked on over the last few months that you are particularly proud of?  

We are most proud of our Kaseya Cares programme, which we launched in March to support our customers during the COVID-19 pandemic. As our CEO Fred Voccola said: "Our customers have empowered us to build an amazing company over the last 20 years. It's our turn to give back."  

Kaseya Cares is a three-part, multi-million-dollar program that is free to our customers. It consists of:  

  • Government relief navigation: We brought the full weight of our legal, financial and technological expertise to ensure our customers get all the information they need to take advantage of government relief programs.  
  • Business guidance: We expanded our Powered Services programme, which provides essential sales and marketing assistance. Combined with the expertise of Gary Pica of TruMethods, our customers can receive coaching and consulting specifically designed to help them acquire, retain, and service customers effectively in this challenging business environment.  
  • Direct financial assistance: We are investing millions of dollars into custom programmes to help our customers stabilise and even grow their business by ensuring they have both the tools and the capital they need to survive and thrive. Once registered, our dedicated COVID-19 response team prioritises requests and arranges calls to walk our customers through the options that make the most sense for their business needs.  

3. How has your own business had to adapt to continue meeting the demands of the channel and end-users?  

Like so many other organisations, we have been impacted by the pandemic. With our strong business continuity plan in place, we were able to quickly transition to a completely remote workforce within a couple of days and maintain the availability of our 24 x7 customer support team. Despite these dramatic shifts, our teams continue to deliver new product innovations and closely collaborate with our customers to stay informed of their changing needs.

Additionally, we created our Kaseya Cares program (see above) to provide added support and resources to our customers during this difficult time.4. What has surprised you most about your channel partners over the last two months?

 We have seen our channel partners really step up andprovide assistance to our MSPs in a way that encourages the success of MSPs. The community has come together and is working to ensure the longevity and prosperity of the MSP community by enabling them to succeed in a time where their customer base is struggling. This tight knit community shows that we are all here to help, not just vendors, but channel partners, channel influencers and MSPs alike, offering advice and support to our fellow peers.5. What do you expect to be the long-term impact of our new working from home culture, on both the channel and working culture in general

The impact of our new work from home culture will be more of a long-term play and ultimately beneficial to MSPs. With remote work now a part of the new normal, early data shows that an increasing number of businesses will continue to enable their employees to work from home for some or all of the work week.

Additionally, the likelihood of fewer in-person conferences and trade shows coupled with the continued need to meet in groups means software for remote meetings will continue to rise. This new paradigm will put MSPs in a great position to help small and medium sized businesses who will need the IT expertise of a managed service provider to remotely manage their distributed devices, install software, backup files, and keep them patched and secure.

Long-term, this is a major opportunity for MSPs to grow their customer base without having to change their normal practice areas. As our annual MSP benchmark survey EMEA report indicated, 57 per cent of our respondents consider themselves to be general purpose service providers, who will eventually be able to capitalise on this opportunity.Kaseya is a sponsor of  Episode 1 of CRN's DeskFlix series. You can register to attend the virtual event here.

  • Tweet  
  • Facebook  
  • LinkedIn  
  • Send to  
  • Topics
  • Sponsored
blog comments powered by Disqus
Back to Top
  • Contact
  • Marketing solutions
  • About Incisive Media
  • Terms & conditions
  • Policies
  • Careers
  • Privacy Settings
  • Twitter
  • LinkedIn
  • Newsletters
  • Facebook
  • YouTube

© Incisive Business Media (IP) Limited, Published by Incisive Business Media Limited, New London House, 172 Drury Lane, London WC2B 5QR, registered in England and Wales with company registration numbers 09177174 & 09178013

Digital publisher of the year
Digital publisher of the year 2010, 2013, 2016 & 2017
Loading