Industry Voice: Why the Digital Workspace revolution is here to stay

clock • 4 min read

Watch this video to learn how VMware’s Digital Workspace platform is putting employees first and modernising EUC environments.

The events of 2020 have shown organisations that a distributed workforce model is not only a necessity for ensuring business continuity, it also signals a future shift away from the office, as businesses find new ways to collaborate, communicate, and connect.

In fact, new research shows that 41% of employees across EMEA now regard distributed working as a prerequisite rather than a perk*. What may have started as a more enlightened approach amongst organisations employing a younger and arguably more tech-savvy workforce, is now becoming mainstream, as businesses are realising that far from being a stop-gap measure during a crisis, adopting a secure digital workspace strategy has major benefits that can accelerate innovation and make for a more satisfied and productive workforce.

Putting employee experience first

Having access to a more flexible working environment has always been high on the wish list for employees who are tired of commuting, have family commitments, or who just find it easier to work away from the office. Add to this the growing preference for using personal devices to access corporate networks and you have a situation where traditional office-working has become a major cause of stress and frustration for employees, who simply want the freedom to choose where to work, on whatever device they prefer.

With VMware Workspace ONE, partners can help customers address these issues by modernising their end-user computing environment with an intelligence-driven, digital workspace platform that secures, delivers, and manages business-critical apps on any smartphone, tablet or laptop.

Recently recognised as a January 2021 Gartner Peer Insights Customers' Choice for Unified Endpoint Management (UEM), VMware Workspace ONE delivers:

The best user experience

The VMware Workspace ONE Intelligent Hub offers streamlined, out-of-the-box onboarding, enables single-sign on (SSO) and immediate Day One Access to the apps and resources employees need to do their jobs, keeping them engaged, motivated, and productive.

Intrinsic security

VMware Carbon Black Cloud and VMware NSX seamlessly integrate with VMware Workspace ONE to give built-in, cloud-delivered, enterprise remote access and zero trust security throughout the entire network. Woven into the underlying fabric for stronger threat protection and full visibility across all environments, this intrinsic security approach is eliminating the risks and complexity which IT network and security teams commonly face when dealing with the many unsecured personal devices favoured by today's remote workforce.

Unified Endpoint Management (UEM)

With Workspace ONE UEM, powered by AirWatch technology, customers can leverage modern mobile management to reduce cost and improve security for any endpoint, whether mobile or on-network. All endpoints remain up to date and compliant with minimal IT involvement, with simplified management of all endpoints and apps via one unified toolset. Employees also benefit from a more consistent user experience across devices and self-service options.

Real-time support

VMware RemoteHelp is designed to help remote customer support reps to quickly resolve any customer issues with Android and iOS device tasks, in real-time. Benefits include exceptional customer service, improved first call resolution, better handling times, and reduced support cost.

Intelligent insights

For remote workers the best experience is one where everything they need is easily accessible and they can just get on with the task at hand. To ensure this happens, VMware Workspace ONE Intelligence quietly works behind the scenes, giving IT teams full visibility and intelligent insights into devices, users, and apps. A robust orchestration and automation engine ensures that business processes are working as they should across the entire digital workspace, keeping workers working and IT teams firmly in control.

VMware 2030 agenda

It's not only a distributed workforce that VMware is hoping to help with a new, flexible approach to hybrid working, it's also climate change, diversity, and inclusion. In an open letter, former VMware CEO, Pat Gelsinger, explains how their 30 goals for 2030 focus on Trust, Equity and Sustainability and that:

"We're also integrating these goals into the solutions we deliver for our customers. For example, in order to achieve our Trust goals, we must continue to innovate and lead in developing intrinsic security solutions that anticipate threats. Similarly, our Equity goals depend on our ability to continue to innovate in work from anywhere solutions that secure and empower distributed teams."

To learn more about the industry-leading range of VMware Digital Workspace products and how you can play a part in bridging the digital divide to create a future that's more accessible and inclusive for everyone, click here.

*Source: VMware executive summary, "2020 Foresight: Managing an 'anywhere' workforce", 2020.

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