Industry Voice: Beyond the Endpoint - 4 Tips to Help Your Customers Stay Secure

clock • 3 min read
Industry Voice: Beyond the Endpoint - 4 Tips to Help Your Customers Stay Secure

The realities of increasing attack surfaces and highly-distributed networks means cybersecurity incidents now originate from almost anywhere — including cloud, apps, email, identity systems, and more.

In the case of 4,500 plus Secureworks® customers in 2022, over 60%1 of essential threat event and detection data came from non-endpoint sources, meaning threats can sometimes bypass endpoint detection completely. Events happening beyond the endpoint bring serious risk, and companies need to align their cyber investment strategy accordingly. 

How to help your customers reduce the risk of a breach

Effective cybersecurity now depends on uncovering known and unknown threats as they happen and dealing with them quickly and efficiently to minimize any potential security issues. Here are four tips to help your customers deliver better security outcomes and drive better ROI, ultimately helping them achieve the defence-at-scale necessary to meet the challenges of tomorrow.

1. Make Mitigation Efficiency an Immediate Goal

It's critically important to prepare for future cyber risk mitigation. Encourage your customers to make a full commitment to efficiency and effectiveness by providing a strategic security operations solution that keeps customers from being forced into a constant pattern of tactical "firefighting."

Propose more visibility and tangible future-proofing through modern, innovative solutions. For organisations that scale and yet miss the mark on efficiency, an effective strategy could include leveraging outside help by opting for a managed detection and response solution— especially one with extended detection and response (XDR) at its core.

2. Move Beyond EDR — by Moving Beyond the Endpoint.

When used in isolation, Endpoint Detection and Response (EDR) can leave organisations exposed to threats, allow cybercriminals ample dwell time in their target's environment, and undermine detection effectiveness and security team productivity. Organisations seeking enhanced detection and response can benefit greatly from considering a more holistic approach to cybersecurity.

Suggest an approach that helps teams tackle all their risks. The insight provided by an XDR solution can increase overall event visibility and support the move to a zero-trust, holistic cybersecurity approach. Combining all telemetry data, including endpoints, within a single XDR platform, enables rapid analysis and detection of active threats in near real-time.

3. Reduce Friction, Maximise Value.

Security teams can become less efficient when they rely on a response or assistance from a vendor to aid an investigation. It also costs valuable time to piece together telemetry data from different sources. When teams lack a unified place to investigate and search for the proverbial "needle in a haystack," these factors can come together in a messy, costly, and inefficient effort.

Recommend cybersecurity partners that excel at integration, data unification, and automated analysis at scale, so your customers can optimise their threat hunting, threat research and security mitigation responses. When powered by technical advancements like automation, small decisions can help create greater technical and human efficiency and ultimately provide real strategic value gains.

4. Identify the Right Security Mix.

With the severe shortage of cybersecurity personnel and broad range of security products on the market, it's critical that organisations seek the optimal combination of security solutions and services to meet their mitigation efficiency goals.

Encourage customers to evaluate their effectiveness when it comes retaining security skills in sufficient depth to maintain their security posture. Striking the correct balance between in-house expertise and security expertise from trusted outside vendors is something that should be considered carefully.

Partner with someone who secures the endpoint and beyond

With threat actors constantly evolving, it is a great time to help your customers look more strategically at security operations in the context of budget, resources and threats and start building a more strategic cybersecurity foundation that will scale with the evolving threat landscape.

To learn more about partnering with a company that can help your customers achieve more holistic cybersecurity, check out Secureworks at  or watch our free, on-demand webinar.

This post was funded by Secureworks.

1 Source: Secureworks customer incident response data Jan-Oct 2022

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