Industry Voice: Enhancing efficiency and issue resolution with Cisco Smart Net Total Care and Comstor
Who wouldn't want to improve networking issue resolution by 50%? That's what Cisco Smart Net Total Care (SNTC), delivered by Comstor, promises.
SNTC is Cisco's comprehensive support service for their entire portfolio. It provides customers with technical support, software updates, and hardware replacement services ensuring smooth network operation. In essence, world-class, product-level technical support, hardware replacement and OS software updates—all made simple by a range of smart capabilities. It's a proactive package helping businesses keep critical networking equipment running smoothly without interruption.
Enhanced by services to manage and renew SNTC provided by Comstor, partners leverage a powerful combination to improve customer satisfaction and drive revenue growth.
The power of Cisco Smart Net Total Care
At the heart of Cisco's SNTC is direct access to the Technical Assistance Center (TAC), a team of experts dedicated to resolving issues. With SNTC, businesses gain peace of mind knowing they have round-the-clock, direct support from Cisco's seasoned professionals, who possess deep technical knowledge and experience across a wide range of networking technologies.
Support for Partners delivered by Comstor
Comstor adds an extra dimension for partners with a dedicated team providing complex quote support, proactive renewal notifications, co-termination and contract consolidation, flexible billing and efficient delivery. Additionally, Comstor assists partners in managing their install base effectively, ensuring that all devices are covered under SNTC contracts and have the latest updates.
It's everything a partner needs to effectively manage and successfully sell SNTC.
Paul Kingsbury, UK Services Architecture Lead at Comstor, had this to say about SNTC.
"SNTC with Comstor's services has been a game-changer for our partners. They've seen significant improvements in issue resolution times. Our dedication to partner success has been invaluable in helping us deliver SNTC."
Renewals made simple
Renewing SNTC contracts is the key to continued success. Comstor makes this simple by providing dedicated support and resources to manage renewals efficiently and guarantee a high renewal rate. With Comstor's assistance, partners stay ahead of renewal deadlines with proactive notifications, ensuring uninterrupted access to critical support services for customers and peace of mind for partners.
When downtime can have significant financial repercussions, leveraging the combined power of Cisco Smart Net Total Care and Comstor services is essential for businesses looking to stay ahead of the curve.
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This article is sponsored by Comstor.