Offshoring IT support staff may be cheaper, but leading MSPs we spoke to remain split on whether the offshoring model translates to the managed services space
Leading MSPs share their thoughts on what work can - and should - be carried out offsite, and how AI and automation are reshaping their remote support offerings
With end users now less receptive to outbound marketing, do chatbots offer a new method of engaging prospects? Marian McHugh talks to several resellers that are rolling out the new technology on their websites