The top 30 boutique VARs and consultancies on CRN's radar focused on vendors such as SAP, Oracle, Microsoft Dynamics and Autodesk turned over nearly £700m last year, according to CRN Essential research
The Campaign for Clear Licensing claims that customers do not know what they are buying, despite shelling out for support contracts
The rise of artificial intelligence (AI) technologies is also causing 'considerable confusion' for the industry
The UK general manager of one cloud-focused vendor tells CRN why some resellers are heading for trouble