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Westcon to distribute AltiGen comms kit

Potential expansion for Microsoft Lync implementations

Westcon Group has expanded its unified communications portfolio with the addition of AltiGen Communications.

David Grant, senior EMEA vice president at Westcon's Convergence business, praised AltiGen's contact centre-focused offerings in a statement.

"Microsoft Lync is a relatively untapped opportunity for contact centres in EMEA, so our partnership with AltiGen will create significant reseller opportunities in the region," he said.

"AltiGen is an expert in the contact centre space with more than 15 years of technology innovation delivering comprehensive and integrated software."

Paul Fullman, vice president at AltiGen, said its Microsoft Lync-related sales to the enterprise have expanded over the past year.

"Our ability to add a natively designed contact centre solution to Lync adds real business benefits," he said.

US-based AltiGen claims its MaxACD software can be used in contact centres with five to 256 agents, primarily in departments such as helpdesk, sales, technical support or customer service. It can be deployed without doing any coding or programming, it says.