FourNet hires Sabio's contact centre as a service solutions lead

The reseller has appointed Iain Johnson as its head of solution design

Digital transformation and customer experience reseller, FourNet, has appointed Sabio's former principal solutions lead, Ian Johnson, as head of solution design.

As principal solutions manager at CX technology firm Sabio's solutions group, Johnson was responsible for managing a large solutions design team focused on its contact centre as a service offering for customers.

Stuart Williams, chief technology officer at FourNet, said about the appointment: "Johnson is one of the most experienced solution design leaders around, and brings a wealth of skills and a fresh perspective to FourNet which will benefit our customers.

"We are thrilled to welcome Johnson to our rapidly growing team, where he will help us design, develop, and deliver vendor-agnostic CX transformation for our customers and will work closely with our newly created, genuinely unique CX function, which is already delivering outstanding success for customers."

Johnson spent eight years at Sabio and prior to that was principal solution consultant, EMEA, for US CX software firm, Genesys.

Johnson also commented: "I've been in the industry for a long time, and I'm incredibly excited at this opportunity to join FourNet as it grows and innovates at an incredible pace.

"I'm looking forward to helping push the company to the next level, keeping a very mindful eye on driving innovation, creating new propositions, and being able to support the commercial teams in communicating the best solutions to clients, making sure that customers are succeeding with the investments that they make.

"I'm also keen to be able to work in a properly agile fashion where we collaborate with and design the best solutions for our customers and are not beholden to particular vendors."

Johnson's appointment is the latest in a string of senior hires.

Former strategy consulting director at Capita, Oliver Bareham, joined as customer experience director last year and ex innovations director at Capita, Alan Linter was recently hired as group consulting director.

Based in Manchester, with offices in London and Derby, FourNet has around 150 employees and revenues in 2022 of £37m.

FourNet's customer base includes more than 30 UK Government departments and agencies, as well as emergency services, housing associations, and local authorities.