Enterprise users flocking to UCaaS - analyst
Enterprise segment grew 57 per cent in 2018, according to Synergy research
Enterprise customers will be the driving force behind the rapid growth of unified-comms-as-a-service (UCaaS), according to research house Synergy.
The analyst predicts that the installed base of UCaaS subscribers will grow by an average annual rate of 26 per cent over the next five years.
It reported that the enterprise segment grew by 57 per cent last year, though small and mid-sized businesses still account for almost 90 per cent of all subscribers.
Each market segment had a different provider dominating in the space, with Fuze leading in enterprise, RingCentral in the mid-market space and Mitel dominating in small business.
The number of UCaaS subscribers has doubled since 2015, now numbering over eight million.
The worldwide market is dominated by the US, with market development still in the early stages in most other countries.
Jeremy Duke, chief analyst at Synergy Research Group, said: "UCaaS took off in the small and mid-market segments first.
"We are now seeing UCaaS growth rates in small businesses start to tail off a little, while growth in the mid-market remains strong. But it is in the nascent enterprise segment where UCaaS growth is really booming.
"UCaaS growth will be particularly strong in the enterprise market and also in countries beyond the US."
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