The four star hotel, in South Cerney, Gloucestershire, has opted to install digital handsets in each of its 219 bedrooms. It has also installed them in conference rooms and managers have been equipped with cordless digital handsets.
The hotel, which opened in August of last year, will be using an Alcatel-Lucent platform for call management and billing. It will also now be linked to Four Pillars head office and a centralised reservation centre, with all three being able to make free internal calls to each other.
Rex Clayton, financial director of the Four Pillars Hotel Group, said: "As an expanding hotel company, we are continuing to grow and improve the services we offer our customers. The Alcatel-Lucent solution provides us with the flexibility to accommodate this growth."
Peter Tebbutt, regional support centre director for Alcatel-Lucent’s enterprise activities in the UK and Ireland, said: “By leveraging its investment in IP telephony, the hotel is able to integrate its network, people, processes and collected knowledge of the staff to enhance its overall guest experience.”
Communications reseller NextiraOne, who carried out the installation, are headquartered in Paris and have previously worked in the UK installing unified communications for retailer Poundland and Bromsgrove District Council.
“The hotel and leisure industry recognises the operational and cost-reduction benefits that IP telephony can bring. NextiraOne has strong expertise in delivering both large and small IP installations across Europe, so we were able to extend our expertise to Cotswold Water Park Four Pillars Hotel”, said Steven Skakel, managing director for NextiraOne UK and Ireland.
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