Networking giant Cisco is aiming to make business with its SMB channel partners even easier by enhancing its services and support offerings.
It has also unveiled a number of new product offerings to drive more sales through the channel.
The vendor has simplified its Partner Development Funds profitability programme to four tracks instead of eight, and is offering partners a personalised workspace called My Cisco to help streamline business interactions and access product information. It is also offering partners that qualify automatic re-enrollment into the programme to ensure they continue receiving quarterly payments based on SMB product sales.
Cisco’s high-value support is also being made available across the entire Cisco Small Business technology portfolio. This offers three years of support, including next-business-day advanced hardware replacement, software updates, access to the Cisco Small Business Support Centre and Small Business Support Community and online chat support.
Its latest product launches include a new class of Cisco small business switches, IP phones and video monitoring software.
Ian Pennell, co-chair of the Cisco Small Business Council, said: “Small businesses are working harder than ever to drive efficiency, productivity and profitability. By delivering new technology and services, Cisco is stepping up to help our small business customers meet their business objectives.”
The moves have been welcomed by Cisco partners.
Angela Beltz-Norrie, vice president of the Cisco Solutions Group at distributor Tech Data, said: “Our resellers – who support a wide range of IT solutions needs among small and medium-sized businesses nationwide – always benefit when an industry leader such as Cisco introduces a new portfolio of solutions designed for the small business market.
“By adding these products to their offerings, Cisco resellers will be able to provide even greater value to their SMB customers, especially in the areas of networking, collaboration and security.”
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