Revenue (adjusted): £385m (-14%)
Net profit: NA Staff: 3,500
Encompassing Trustmarque and three other business units and citing Computacenter, Atos and Softcat among its competitors, Capita's ‘Technology Solutions' arm saw adjusted revenues fall 14 per cent to £385m in calendar 2020 as contract losses - including with BAE Systems - dented its top line. Adjusted operating profit fell 40 per cent to £34.9m.
Having seen total revenues fall 10 per cent to £3.3bn last year, the wider Capita business returned to growth in its H1 2021, with Technology Solutions logging an 11 per cent top-line rebound to £211.6m. The LSE-listed giant has offloaded seven non-core businesses in the last 12 months as it creates two new divisions focused on the needs of government and blue-chip customer experience clients, "where" - in the words of CEO Jon Lewis - "we know we can win".
Capita stressed that its Technology Solutions arm was instrumental in getting 85 per cent of colleagues up and running for remote working last year. Lower volume-based sales during Covid were offset by pandemic-related wins across IT services and intelligent communications, it added.