10 Capita Technology Solutions

Doug Woodburn
clock • 1 min read

Revenue (adjusted): £385m (-14%)

Net profit: NA     Staff: 3,500

Encompassing Trustmarque and three other business units and citing Computacenter, Atos and Softcat among its competitors, Capita's ‘Technology Solutions' arm saw adjusted revenues fall 14 per cent to £385m in calendar 2020 as contract losses - including with BAE Systems - dented its top line. Adjusted operating profit fell 40 per cent to £34.9m.

Having seen total revenues fall 10 per cent to £3.3bn last year, the wider Capita business returned to growth in its H1 2021, with Technology Solutions logging an 11 per cent top-line rebound to £211.6m. The LSE-listed giant has offloaded seven non-core businesses in the last 12 months as it creates two new divisions focused on the needs of government and blue-chip customer experience clients, "where" - in the words of CEO Jon Lewis - "we know we can win".

Covid impact

Capita stressed that its Technology Solutions arm was instrumental in getting 85 per cent of colleagues up and running for remote working last year. Lower volume-based sales during Covid were offset by pandemic-related wins across IT services and intelligent communications, it added.

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