The White Company has 21 retail outlets across the UK, supplies 16 brochures per year and also runs an online store.
Working on behalf of first party services supplier Toshiba TEC, Retail Assist will proactively manage The White Company's store maintenance calls and ensure Toshiba TEC fulfils its service level agreements. It will also manage stores-based communications and call reporting/supplier management.
Marc Harper, IT support manager at The White Company, said: "Following our selection of new software for point-of-sale and back-office, we looked hard at our existing hardware maintenance services. We didn’t feel confident that these services were cost-effective and responsive, could maintain a stable store environment, and were capable of underpinning our expansion plans.”
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