Beleaguered thin-client vendor NComputing has said it is back on track and poised for growth following its takeover earlier this year.
CRN understands that the company faced financial difficulties in the US and was struggling at the beginning of the year. The firm also slid down the IDC thin-client rankings in March, dropping from third in Q4 2013 to fifth in Q4 2014.
Jochen Polster, vice president for EMEA sales at NComputing, said the company is now "back on solid ground" following its takeover by ZeroDesktop and is ready for growth through its 100 per cent channel model.
"We had a big management change in March of this year," he said. "It always takes a moment for the new management to figure out what is going on at the company. What they did was really focus on fixing the things we have in the market and bringing in new things as quickly as possible. The Onespace – our hosted service – has been shelved for the moment as it was too much for the company."
In the past few weeks, the company has released its L350, a thin-client device which allows for DVI interference and has improved audio performance, Polster claimed. It has also released its vSpace Server 8.3 – a desktop virtualisation platform which enhances multimedia capabilities and runs on Windows Server 2012, Polster said.
He claimed the company is now positioned for growth with its new releases and a return to its core principles following the takeover earlier this year.
"We will slowly look to expand again," he said. "What we have achieved over the last couple of quarters is solidified again. We have the company on solid ground and we will start looking to expand again, but this is not something we will look to do over the next two weeks. We are starting to use marketing resources again and we will add more to the technical side."
But Polster admitted that the company has scaled back its channel, and halved its number of European resellers in order to concentrate on the "right partners" which are truly engaged with NComputing.
The takeover of NComputing – which is now operating as a business wing of ZeroDesktop – has provided the company with the right focus, Polster said.
Simon Greer, managing director of NComputing distributor Actual Virtual, said the latest moves demonstrate a renaissance from the vendor.
"They had a bit of a lull while they were getting a lot of their operation practices sorted out," he said. "There is obviously a demand for their product because a lot of the resellers have invested in the technology. They did the right thing by going back to their core values and looking at the technology rather than some of the other things they were concentrating on, such as large marketing campaigns.
"But by focusing on the devices and software, the new releases look like they are propping them back up and putting them back to where they were a couple of years ago. I think for the resellers it's quite exciting."
He was also very positive about the new releases.
"They sort of took their eye off the ball a bit. But it looks like they are back with a vengeance with the new release of their software which should, from early indications, improve performance significantly and add things like DVI support, which was slowing them down a little bit."
Greer said many NComputing resellers have been silent for much of the year, but now lots of them are becoming more engaged with the new launches.
"Admittedly we were a bit cautious earlier this year when they had their issues. But over the past six weeks we have seen a rapid insurgence of NComputing resellers wanting to get back involved with their products and end users looking at what they have to offer and starting to take NComputing seriously again."
He said Actual Virtual is keeping its stock levels high with its products in order to service a growing demand from partners.
"We have had calls from our core resellers and a whole bunch of resellers who have perhaps lain dormant for a while, sensing that NComputing are back on the map and wanting to get involved.
"There was a period of time when there were a lot of unknowns with NComputing, particularly with their support, but that is something they have now addressed."
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