The call centre business is changing rapidly. Thanks to bad publicity in the late 1990s, call centres are now re-inventing themselves as 'contact centres', with a greater emphasis on quality of service...
French firm Coverage becomes latest addition to the Sabio group
Mike Conlon opens up to CRN on the vendor's partnership with Avaya and new opportunities in the market as a result of the pandemic
Teams' daily users increase by 12 million in a week
Boss of Microsoft partner claims virus will fundamentally reshape investment decisions
NETconnection acquired for LAN capabilities
In this sponsored Q&A linked to the 2020 Sales and Marketing Awards (SMAs), Exertis' UK and Ireland managing director Paul Bryan (pictured) talks about his pride in his team, why entering awards matters, and how he thinks the channel will evolve as we...
10-year contract is a big win for Google Cloud as it looks to penetrate European financial sector
Gerry O'keeffe joins Brightstar
Vendor looks to outgrow its reputation as a firewall vendor through decision to drop Arrow ECS