Comms integrator Datapoint has unveiled a portfolio of managed services designed to help businesses keep a grip of voice and data in the call centre.
The west London-based VAR estimates that UK plc loses £7.6bn per annum because of poor voice quality in call centres. Datapoint claims that too many firms using IP telephony do not monitor voice separately to their data network.
The Avaya partner's new services portfolio features real-time monitoring and management tools for both voice and data traffic. The offerings are built around two main strands: system availability and system optimisation.
System administration can be handled at one of Datapoint's network operations centres. The integrator is also to offer end users consultancy, design, planning and implementation services. Customers using the VAR's current managed service package will be upgraded in due course.
Andy Scopes, director of managed services at Datapoint, said: "Proactively managing data over the network is common practice. However, managing voice in this way is still in its infancy. We see a significant market opportunity as companies strive to make the most of their existing infrastructure.
"We are able to minimise complexity and cost by managing voice and data for multi-vendor systems in multiple countries. With robust service-level agreements Datapoint becomes the one supplier for our customers - or the one throat to choke."
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