One in five IT decision makers see a lack of support from their cloud service provider as the main problem when migrating to the cloud, according to new research, which suggests that cloud data security worries are now a thing of the past.
The research, which reseller ANS Group commissioned Vanson Bourne to undertake, surveyed senior IT decision makers in large and mid-sized firms public and private sector firms.
The results show that only 14 per cent of respondents believe their cloud provider offers a service which meets their needs fully, while 20 per cent said lack of cloud provider support is their biggest concern when migrating to the cloud.
ANS Group's managing director Paul Sweeney said the research shows that cloud providers need to up their game.
He said: "All cloud providers need to provide the highest levels of service to ensure that client organisations have full confidence in them to safeguard their data and systems in a cloud environment.
"It used to be that data security was the major barrier, but it appears that confidence in service providers is perhaps a bigger issue for organisations."
The figures further showed that more than half of those asked thought that storing data in the cloud is more secure than storing it in-house, while a quarter said that using the cloud reduces IT administration costs and 42 per cent saw a reduction in hardware infrastructure costs.
Sweeney added: "So although [end users] can clearly see the benefits of migrating IT functions to the cloud and are keen to realise the associated cost savings and efficiencies, trust and confidence are still big issues to overcome."
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