Managed services player adept4 has nabbed a five-year deal to supply IT and telephony services to north west-based healthcare specialist Baywater Healthcare.
Under the deal, the Cheshire-based firm will maintain and manage all elements of the healthcare organisation’s IT and communication services, including 24-hour specialist support to Baywater’s 150 staff across 11 sites.
It will also provide a 24-hour disaster recovery service to the organisation, which treats more than 25,000 patients across the UK.
Adam Sullivan, chief executive of Baywater Healthcare, said: "IT integrity is a critical element of our business. Responding to patients 24 hours a day, seven days a week means we cannot afford network or communications outage. Adept4 has worked successfully with our team to build a resilient infrastructure which meets the stringent demands our customers expect.
“This major project has been created with significant enhancements to the platform we leave behind and has been executed without any performance shortfall both during and post transition."
Peter Birkett, chief executive of adept4, added: “This is a significant contract for the business, Baywater Healthcare is an innovative, exciting business working in a growing market sector and we’re very pleased to be working alongside their team to improve and transform their IT and communications systems.
“Our team has worked very closely with Baywater Healthcare to really get under the skin of the business and understand its operational structure and the challenges which the team faces day to day. The new IT structure matches its operational activity and will allow the business to continue to operate at optimum capacity and deliver ever-increasing efficiencies.”
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