Insight denies commission rejig has sparked unrest

Reseller claims staff still happy after it overhauled rewards and job titles for Specialist Software Sales team

Reseller giant Insight has insisted its staff are still happy despite a recent commission overhaul in its Specialist Software Sales (SSS) team.

Insight admitted it recently changed its reward structure across the SSS division in order to create what it described as a "transparent reward matrix".

The reorganisation saw Insight revise staff job titles, duties, sales team alignment and support structures for its SSS arm.

CRN understands the rejig means that SSS staff commission is now weighted more in favour of new business wins and less towards renewals, a move which is thought to have upset some staff after it left them with less commission than they got before.

But Insight said its reward strategy overhaul was carried out with the full engagement and consultation of every member of a sales team which remains upbeat.

"Insight is constantly reviewing its sales reward strategy in line with the evolution of our solutions offerings and partner programmes," said Insight's senior vice president for human resources Peter Richardson.

"We have revised job titles, duties and sales team alignment, with matching support structures to continue teammate development and to create a transparent reward matrix for this specialist group."

Richardson added that staff satisfaction is measured on a regular basis and in its third-quarter results, all UK sales employees were significantly happier than this time last year.